Privacy policy overview
How we protect and use your information
Introduction to privacy practices
This privacy policy explains how we collect, use, and protect your information when you use our financial planning subscription service. We comply with Australian privacy laws and relevant regulations.
By using our site, you consent to the data practices described. Your privacy and security are priorities for our organisation.
Information we collect
We collect personal and usage information to provide and improve our services. This includes details you provide directly and information gathered automatically.
Information you provide
- • Contact details such as your name, email, and phone number.
- • Subscription information and preferences you set.
- • Messages or enquiries sent to our team.
- • Feedback submitted through forms or surveys.
- • Billing and payment information required for subscription.
Information collected automatically
- • Device and browser details for security and optimisation.
- • IP address and location for fraud prevention.
- • Usage data including site navigation and page views.
- • Cookies and analytics identifiers for site performance.
- • Technical logs for troubleshooting and support.
How your information is used
Your information helps us deliver, maintain, and improve our services. It is also used for communication, support, and compliance purposes.
- • Managing your subscription and account.
- • Providing planning consultations and support.
- • Communicating important updates and information.
- • Improving site functionality and user experience.
- • Complying with Australian regulations and legal requirements.
- • Preventing fraud and maintaining security.
- • Responding to your questions and feedback.
Our commitment: We are dedicated to maintaining your privacy and protecting your information through robust technical and organisational measures.
Sharing your information
We do not sell your personal information. It is shared only as required to deliver services or by law.
Service providers
Trusted third-party providers may access information solely to perform functions necessary for our operations.
Legal obligations
Information may be disclosed if required by law or regulation.
Anonymous statistics
Aggregated or anonymised data may be used for reporting and improvement.
Your privacy rights
You have rights to access, correct, or request deletion of your information. Contact us to exercise your rights or for further details.
- • Request access to your data at any time.
- • Ask us to correct inaccurate information promptly.
- • Request deletion of your information when appropriate.
- • Obtain a copy of your data if needed.
- • Object to certain uses of your information.
- • Request limitations on how your data is processed.
Contact our privacy team for questions or to exercise your rights under Australian law.
Keeping your data safe
We use industry-standard technical and organisational safeguards to protect your information from misuse.
Technical safeguards
- • Encryption of sensitive data in transit and at rest.
- • Regular security audits and vulnerability checks.
- • Access controls and authentication measures.
- • Backups and data loss prevention systems.
Organisational safeguards
- • Staff training on data protection requirements.
- • Policies for secure information handling.
- • Vendor assessments for third-party compliance.
- • Confidentiality agreements for all personnel.
How long we keep information
Your data is retained only as long as needed for service delivery, legal, or regulatory requirements.
- • Retained for the duration of your subscription.
- • Kept as long as relevant for planning reviews.
- • Stored for support and compliance purposes only.
- • Held according to Australian tax laws.
- • Retained as permitted by your preferences.
Contact us to request data deletion or clarify retention periods.
International data transfers
Data may be processed outside Australia, but safeguards are in place to ensure protection.
- • Data agreements with international providers.
- • Compliance with Australian privacy laws.
- • Transfer impact assessments when needed.
- • Use of secure transfer protocols.
Cookies and similar technologies
Cookies support security, analytics, and site preferences. See our cookie policy for details.
Types of cookies used
- • Required for core site functionality and security.
- • Help monitor site reliability and speed.
- • Support user preferences and interface options.
- • Enable enhanced features and accessibility.
You can adjust cookie preferences or opt out via browser settings at any time.
Changes to this policy
We may update this privacy policy as needed. Updates are posted with revised dates above.
- • Notice on the website for policy changes.
- • Email notification if required by law.
- • Updated date shown at the top of the policy.
- • Continued use constitutes acceptance of changes.
Check this page for the most recent policy version.
How to contact us
Reach out with privacy questions or requests using our contact details below.
kolermeliraene
570 Bourke Street, Level 17 & 24, Melbourne, VIC 3000 Australia
Phone: +61 8 4712 8411
Email: content@kolermeliraene.com
Policy updated September 7, 2025
Effective from September 7, 2025